WebNameHost--The Big FAQ

This searchable FAQ has a large number of questions and answers on domains, hosting, web sites, eMail and related topics. This material has been collected through many years of web experience. Some are common questions appearing in a similar form on many host sites. Many are unique to this database. Use the Contact Page to advise of corrections, additional questions or answers we have missed.

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Q. What a private name server can do for me?

A. Normally you have to put our server's name servers on domain names of your clients, But with a pair or private name servers you will put your own name servers on those domains. This will help you to keep your privacy.

Category: Reseller Secondary Category: Nameservers

Q. What are doorway pages?

A. A doorway page is a page that is optimized to rank well on the search engines. Each search engine has it's own unique ranking algorithms (formulas used to determine the relevancy of a page to a given search term). Since every engine's algorithms differ, it is almost impossible to design one page that ranks well in all or even most of the search engines. This is why doorway pages can be useful. A doorway page can be any page on your site or ione you create specifically for this purpose. A doorway page has no special look to it. It is simply an alternate entrance to your site that has the right words in the right frequencies, positions, and tags. The design of the page is important. A well designed doorway page blends into the rest of your site seamlessly. It has relevant content targeted toward the key term. Each doorway page's content should vary somewhat with the key term. Ideally the doorway page is not just a fluff page but rather an informative, eye catching, relevant page that describes your product or service. In fact, if it is too obviously only there to attract a specific search engine, that engine might realize what it is and ban your site.

Category: Site Secondary Category: Creation

Q. What are Meta Tags?

A. These are lines that go in the "head" part of your site code. Meta tags for your "title", "description", and "keywords" should always be included, and will help search engines index your site appropriately.

Category: Site Secondary Category: Meta Tag

Q. What are mime types?

A. MIME Types help your web server to identify what type of file is being requested by a browser or other connection tool. For instance, when the web server gets a request from a browser such as Internet Explorer or Netscape, for a file that ends in .html, the web server knows that it is an html document because that extension is stored in the Mime Type list. If the web server gets a request from a browser for a file that ends in .gif, the web server knows that it is an image because that too is stored in the Mime Types. This applies to every file, image, application, etc. that may be requested by a web browser. If the file extension is not stored in the Mime Type list, the web server will not recognize it, will not be able to assist the browser, and that particular file type may not be viewable by the user. The MIME Types option in your Control Panel allows you to set certain programs to be used for specific extensions.

Category: Mime

Q. What are my domain name options?

A. We can host any domain name you own. This includes .com, .net, .org, etc., or any (2-letter) country code domain (e.g.: .au, .ca, .us, .uk, .de, etc.).

Category: Domains Secondary Category: Options

Q. What are my incoming and outgoing mail servers?

A. Incoming and outgoing mail servers are both "yourdomain.com"

Category: eMail Secondary Category: Servers

Q. What are PHP, Perl, Python, SQL, JavaScript, etc.?

A. Those acronyms refer to various features such as programming languages, databases, etc. that are available with all our hosting plans.

Category: Software Secondary Category: Languages

Q. What are referral logs? Do you offer them?

A. Referral logs tell you the web site from which visitors reached your page. Using this information, you can tune your online advertising to maximize traffic to your site. We provide this information in the form of domain names of the referring pages making it easier to interpret and analyze. Check via one of the statistics programs available from your control panel.

Category: Logs Secondary Category: Referral

Q. What are the advantages of shared web hosting?

A. Most businesses cannot justify the costs of having a dedicated server, dedicated Internet connections and all the hardware that goes with it. The initial outlay runs into several thousand dollars, and ongoing necessary maintenance costs are steep as well. Shared hosting (what we provide) allows you to share a server with many others, and still have a quick, responsive web site.

Category: Hosting Secondary Category: Shared

Q. What are the costs involved in switching my hosting to you?

A. We do not charge any transfer or setup fees.

Category: Hosting Secondary Category: Transfer    more

Q. What are the numbers listed under "space" and "transfer"?

A. Space is the amount of "stuff" you can put on your web site, including mail and other files. Available space is usually listed in megabytes (MB, millions of bytes). A single character of text takes requires one to four bytes. html files are usually rather small but pictures and programs can get quite large Your scripts, eMails and stats also take up space on your host. "Transfer" or "bandwidth" is how many bytes our server has moved to and from your site so far in the month.

Category: Hosting Secondary Category: Resources

Q. What are the responsibilities of being a reseller?

A. Reseller responsibilities include: (1) Domain Name registrations or transfers (2) Providing direct billing to customers (3) Providing technical support to their customers (4) Abiding by and requiring customers to abide by our terms of service.

Category: Reseller Secondary Category: Responsibilities

Q. What are the valid characters for a domain name?

A. The only valid characters for a domain name are letters, numbers and a hyphen "-". Other special characters like the underscore "_" or an exclamation mark "!" are NOT permitted.

Category: Domains Secondary Category: Validity

e.g. your name.com (incorrect - no spaces allowed) your-name.com (correct - hyphen allowed)

Q. What are your nameservers?

A. The welcome message has these, and so does the documentation page.

Category: Site Secondary Category: Nameservers    more

Q. What browser should I develop my site for?

A. You should test to Firefox, Mozilla, Camino, or Safari. iCab, OmniWeb, and Opera should also be checked. Internet Explorer beyond version five is used by many people and you should check your site with it. However, you should never put in features that only work in one browser, as many people will not be able to see your site.

Category: Site Secondary Category: Development

Q. What browsers are supported by your software?

A. You should use Firefox, Mozilla, Camino, or Safari. iCab, OmniWeb, and Opera may also be good choices. Internet Explorer beyond version five will probably work on most sites but we do not recommend it as it fails to follow common standards and may break some sites.

Category: Site Secondary Category: Access

Q. What can I do with my control panel?

A. You can manage webmail,  mail accounts, auto responders, eMail blocking/forwarding, mail lists, files, raw access logs, backup, passwords, sub-domains, statistics, parked domains, FTP manager, error pages, add-on domains, mySQL, cron jobs, MIME types, redirection, CGIs, other scripts, network tools, shopping cart, and the FrontPage extensions.

Category: ControlPanel    more

Q. What control panel is offered with your hosting packages?

A. All sites come equipped with cPanel.

Category: ControlPanel Secondary Category: cPanel    more

Q. What currencies can I pay in?

A. Our stores and payment services collect in $US and take major credit cards.

Category: Account Secondary Category: Payment    more

Q. What does "Add-on Domain" mean?

A. "Add-on Domain" means secondary domain parked on one of your subdomains of your current account. This secondary domain shows the contents of the subdomain, but appears like an independent website to the outside world. Not all of our accounts allow this.

Category: Site Secondary Category: Add-on    more

Q. What does a reseller do?

A. A reseller buys space/bandwidth in bulk and shares it among clients, essentially in competition with us.

Category: Reseller

Q. What does it cost to register a domain name?

A. That depends on the top level domain. If it is one of the common ones like .com or .net, under $10 at one of our domain registration subsidiaries. Country domains like .ca cost more, depending on the country.

Category: Domains Secondary Category: Registration    more

Q. What file permissions do I need for my CGI script?

A. CGIs must be set with executable file permissions, or requests for the script from the web server will result in an Internal Server error. Scripts that need to be executable should have their permission set with chmod 755. This sets the file's permissions so that the file's owner may read, write, and execute the file; and anyone else can only read and execute it.

Category: CGI Secondary Category: Permissions

Q. What happens if I exceed my allocated bandwidth?

A. You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. If it is more than 80%of the way through the month, do nothing. Otherwise decide if this is one-time (we will reset your account if it goes over) or ongoing, and if the latter, upgrade your account.

Category: Account Secondary Category: Bandwidth

Q. What happens if my transfer is declined?

A. If for whatever reason we are unable to transfer your domain, your transaction will be reversed and your money refunded. This is automatic.

Category: Domains Secondary Category: Transfer

Q. What happens when my first hosting contract runs out?

A. We will send you some alerts before your account expires. If you don't wish to continue just ignore our alerts and we will suspend your account 30 days beyond its expiry date.

Category: Hosting Secondary Category: Renewal

Q. What if I do not want to handle the technical support phone calls for the hosting accounts that I resell?

A. The reseller price is for resellers that plan on handling their own technical support. For those that choose not to take technical support tickets, we recommend you simply refer customers to us as an affiliate. We will give you a month's extension on your own hosting for every customer who signs up from your reference.

Category: Reseller Secondary Category: Support

Q. What if I forget my password?

A. Just contact us and we will reset it for you.

Category: Account Secondary Category: Password    Contact us

Q. What if my customer's want SSL secure server access?

A. If your customers need an SSL secure server for their transactions, they will have to purchase their own security certificate unless you wanted to get one of your own and offer to host their secure forms on your domain.

Category: Reseller Secondary Category: SSL

Q. What if my desired name is the same as a trademarked name?

A. Generally, if you've registered the name in good faith, if it's not a name belonging to an internationally known company, and you can show that you have a legitimate reason to use that name then you will likely to be able to keep that name. Of course if you try to register something like ibm or cpr, you will lose the name to its rightful owner without compensation. Too bad. You tried fraud and got caught.

Category: Domains Secondary Category: Trademark

Q. What is .htaccess?

A. Among other things, this file can be used to restrict access to other files and web pages. When a request for a web page is made, the web server first checks for an .htaccess file. The server begins this check by looking for .htaccess in the root of the current web directory, and on down the directory tree until it reaches the directory where the requested file resides. Since the placement of the .htaccess file determines when it is executed, this fact can be used to restrict access only in certain subdirectories. The .htaccess file can be placed in one or more of your /home/$user/$domain-www subdirectories.

Category: Security Secondary Category: htaccess

Notes: Do not edit the .htaccess file if you are using MS FrontPage! FrontPage uses the .htaccess file, and editing it may cause errors in your configuration.

Q. What is a domain name?

A. A domain name tells people (and the computers they use) how to find your homepage on the Internet. Each domain name is assigned to a numerical IP address by your host provider. People remember names better than numbers, so the domain name, e.g.. www.yourname.com, is automatically translated by the registry into the numerical address of the actual server.

Category: Domains Secondary Category: Registration

Q. What is a domain name?

A. A domain name is a two-part Web address unique to your specific website, for instance, YourBizName.com. While the first part is who you are, the second part, "com", stands for "commercial" and is the "top-level" domain in which your specific name is registered.

Category: Domains

Q. What is a reseller web host?

A. A reseller operates components of a Web hosting operation using services, infrastructure and equipment provided by another hosting service. Usually they have a portion of a server rather then the whole machine. Some resellers operate full-fledged businesses using the hardware, software, network and logistical support of another Web hosting firm like us, while others simply operate as agents, offering discounts and providing low-level technical support.

Category: Reseller

Q. What is a Search Engine?

A. Search engines like Google and Yahoo, among many others, utilize indexing software agents often called robots or spiders. These agents are programmed to constantly "crawl" the Web in search of new or updated pages for sites they know about. They will essentially go from URL to URL until they have visited every Web site on the Internet. Search engines read a web site's 'meta tags' and content and check links from other sites in order to determine their ranking.

Category: SearchEngine

Q. What is a shared web host?

A. Shared is the most basic of Web hosting types. With shared hosting, numerous Web sites are shared on one server. This is an economical solution for smaller and personal Web sites.

Category: Hosting Secondary Category: Shared

Q. What is a User ID, or FTP User Name?

A. These are other names for your login name, or username.

Category: FTP Secondary Category: User

Q. What is a Virtual Domain?

A. A virtual domain is an ordinary domain that is pointed to a server like ours, where it shares web space with many other domains, rather than having a server all to itself.

Category: Domains Secondary Category: Virtual

Q. What is a web host?

A. A web host is a business that provides the services needed for web sites to be viewed on the web and for eMail to be routed to a customer.

Category: Hosting

Q. What is a web server?

A. When someone enters your Web address (URL) in their Web browser, it looks up the location of the computer associated with that domain name. This 'host' computer or server then sends the files that make up that particular web page to the person's computer that requested it. Your server or host makes your website available to the world.

Category: Hosting

Q. What is an autoresponder?

A. Autoresponders are messages that are automatically sent to anyone who sends an eMail to a certain address. For instance, if you are going to be out of your office for a week, you may want to set up an autoresponder. If anyone contacts you via eMail, you would still receive their message in your POP3 account, but the sender would immediately receive a message back letting them know you are out of town and will contact them at a later date. Another reason for using an autoresponder would be to set up a marketing response to anyone interested in your company. If someone sends an eMail requesting information to Sales@YourDomain.com, you may have an autoresponder that immediately sends a reply to your customer thanking them for their inquiry, and letting them know that you will be in touch with them shortly.

Category: eMail Secondary Category: Autoresponder

Q. What is an eMail alias?

A. This is another name for eMail forwarding. Forwarding means that any eMail sent to a specified name on your account will be automatically redirected to a specified mail box.

Category: eMail Secondary Category: Alias    more

Q. What is CGI access?

A. CGI scripts (Common Gateway interface) are used to provide things like counters, form responses, guest books, and many other things. We provide full CGI access. Write your own scripts, install someone else's, or use one of our preinstalled CGI scripts.

Category: CGI



Q. What is co-location?

A. Co-location (co-lo) is an advanced level of hosting service. The customer owns the server and leases space at the co-lo facility.

Category: Hosting Secondary Category: Colocation

Q. What is dedicated hosting?

A. A dedicated host has the service provider (data centre) set up a computer solely for that customer; it is not shared with other clients. A dedicated communications line or minimum bandwidth allotment may also be provided, subject to contract negotiation. Maintenance of this site is a subject of negotiation between the customer and the service provider. They may provide technical services, such as script writing, eMail maintenance or file backup. Generally, a contract is negotiated specifying the services you will receive and the fees involved. We can arrange dedicated hosting for a customer, but do not directly manage it ourselves. Expect to pay a few hundred dollars a month depending on the level of management you contract for and the hardware and software you want installed.

Category: Hosting Secondary Category: Dedicated

Q. What is DNS?

A. DNS stands for Domain Name Service. Each domain is assigned a unique numeric address and DNS servers takes care of locating and routing information to the domains so that the world can find you. If you already have a website or have found an site to host your website, you should use your host's DNS servers when registering your domain name. If you host with us, your nameservers are in the welcome message, and if you buy both the domain and the hosting from us, we will enter them for you.

Category: Domains Secondary Category: DNS    more

Q. What is domain parking?

A. Parking allows you to use our DNS (domain name service) server to hold your domain name until you are ready to use it. If you do not have an ISP or are not planning to use your domain name yet, you can park your domain with us. Simply leave the DNS information unchanged from our defaults.

Category: Domains Secondary Category: Parking

Q. What is domain propagation?

A. When a visitor types your domain name into their Web browser, their request is referred to a nameserver that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when a new domain name is added, nameservers around the world must be notified of the change. This process is referred to as propagation. Propagation normally requires 24-72 hours. During this period, if you are transferring your domain, some nameservers will refer to the old location of your site and some to the new location. Therefore, a visitor accessing your site may be directed to either the old or new location. It is usually best to keep your previous hosting account active until your transfer is verified as having taken place.

Category: Domains Secondary Category: Propagation

Q. What is full-service web hosting?

A. Full-service can refer to a variety of services offered in addition to providing web space, transfer, and eMails for a web site. It could include support, web design services, or web site content maintenance services. We do not do design work or maintain the content on your site. Such services cost far more than hosting. You may have to spend from hundreds to thousands or more to get a custom site design.

Category: Hosting

Q. What is my own host home directory?

A. The host directory is public_html, the same as any other account.

Category: Reseller Secondary Category: Directory

Q. What is my password?

A. We don't know, and cannot find out. If you have lost your password, we can, however, reset it for you.

Category: Account Secondary Category: Password    Contact us

Q. What is the difference between search engines and directories?

A. The main difference between a search engine and a general directory is that a directory will not list your URL if you do not first register it with them. They do not make use of indexing software agents and so have no way of knowing it's out there. As a result, their registration form will be considerably longer than just your URL. Directories are usually subdivided into categories and you have to submit your URL under the most appropriate heading.

Category: SearchEngine

Q. What is the different between a parked domain and an Add-on Domain?

A. A parked domain shows the contents of the site it is parked on (to). An add-on domain shows the contents of a subdomain, but as though it were an independent web site. The difference is what appears in users' browser bar.

Category: Domains Secondary Category: Parking    more

Q. What is the minimum billing cycle?

A. The minimum billing cycle for any of our low-cost hosting plans is one month, but plans are cheaper if paid for in longer periods. Other accounts have longer billing cycles.

Category: Account Secondary Category: Payment

Q. What is the password to log into my control panel?

A. This was sent to you in the our welcome message. We sincerely hope the first thing you did was to change it to something very hard to guess.

Category: ControlPanel Secondary Category: password

Q. What is the path to my html directory?

A. /home/username/public_html/ Replace username with the username you signed up with for your account. i.e. the one you use to access ftp and your control panel. You rarely need this path, as access is normally through your domain.

Category: Site Secondary Category: Path

Q. What is the path to Perl?

A. #!/usr/bin/perl

Category: Perl Secondary Category: Path

Q. What is the username to log into my control panel?

A. This was sent to you in the our welcome message.

Category: ControlPanel Secondary Category: Username

Q. What is uptime?

A. Uptime is the percentage of time that the server is actually serving your site, usually calculated over a month.

Category: Hosting Secondary Category: Uptime

e.g. If a host has an uptime average of 99.86%, this means that your site could be down for a total about 1 hour each month.

Q. What is web hosting?

A. Web hosting involves setting up a computer with access to the Internet using fast connections, and storing the web pages on that computer to be accessed by Internet users. Such a computer is normally referred to as a web server, or a web host.

Category: Hosting

Q. What is WHM?

A. WHM = Web Host Manager. This control panel allows you to control your hosting business. You can create hosting plans, view plans, edit plans, setup users, domains, and scripts, close accounts, repair accounts and much more.

Category: Reseller Secondary Category: WHM    more

Q. What kind of controls do I have over my clients' sites?

A. You create the account packages, user names, and accounts, and may change them as needed. You may also login to the control panel of any client of yours using his/her username and your reseller password.

Category: Reseller Secondary Category: Clients

Q. What kind of support will you provide?

A. If you have a question or problem concerning your web site, the Internet, our servers, or our services, we are available. We provide the start up configuration, all the necessary documentation, and all the technical expertise.

Category: Account Secondary Category: Support

Q. What operating systems are supported for viewing files and using my site?

A. Mac, Windows and Unix (Solaris and Linux).

Category: Site Secondary Category: Access

Q. What options/features may I control in my reseller control panel?

A. You may:

Category: Reseller Secondary Category: Control Panel

Q. What platform or operating system (OS) do you use?

A. Our servers run Linux. We may consider Mac xserve but will not be using Windows.

Category: Hosting Secondary Category: OS

Q. What programs can be used to access e-mail?

A. Any POP eMail client can be used: pine, elm, Netscape mail, Apple Mail, Eudora, Outlook, etc.

Category: eMail Secondary Category: Access    more

Q. What resources do I need to use your web hosting services?

A. If you are viewing this page, you have all that is required to take advantage of our services--a computer with the Internet connection, and a browser. An FTP program for putting files on your site is helpful, but even that can be done with the browser if you want.

Category: Site Secondary Category: Access

Q. What should the main page of my web site be named?

A. It should be named "index.html" or if the main page runs PHP, "index.php".

Category: Content Secondary Category: Index

Q. What software platform do your servers run?

A. We run in a Linux environment called with Apache web server software, MySql and PHP (LAMP).

Category: Hosting Secondary Category: Platform

Q. What type of CGI can be allowed?

A. You can use Perl or PHP scripts. We keep both languages updated to the latest stable versions.

Category: CGI Secondary Category: PHP

Q. What version of MySQL do you have?

A. This changes from time to time as we update mySQL to the latest stable version.

Category: MySQL Secondary Category: Versions

Q. What version of Perl do you have?

A. We use the latest stable version of Perl. If you require a module to be installed please contact us.

Category: Perl Secondary Category: Versions

Q. What version of PHP do you have?

A. We use the latest stable version of PHP If you require a module to be installed please contact us.

Category: PHP Secondary Category: Versions

Q. What version of Python do you have?

A. We use the latest stable version of Python.

Category: Software Secondary Category: Languages

Q. What version of software are you running?

A. You can check this from your control panel. We use the latest stable versions of the server and other software.

Category: Software Secondary Category: Versions

Q. Where can I find more information on becoming a reseller?

A. We have some information on this site. Beyond that, contact us with all your questions.

Category: Reseller Secondary Category: Hosting    more

Q. Where do I put CGI scripts?

A. Put your cgi-bin scripts in the public_html subdirectory named "cgi-bin".

Category: CGI Secondary Category: Location

Q. Where is sendmail?

A. /usr/sbin/sendmail

Category: eMail Secondary Category: Sendmail Path

Q. Where should I put my files?

A. The files go in the "public_html" or "www" directory. (The latter is an alias for the first, so both are really the same place.) Never delete this directory.

Category: Site Secondary Category: File Location    more

Q. Who are you?

A. All our web hosting and domain name companies are all divisions of Arjay Web Services, a subsidiary of Arjay Enterprises, founded in 1983.

Category: Hosting    more

Q. Who do I contact in case of a billing problem?

A. Use the contact form on our site to tell us about the problem, and we'll straighten it out right away.

Category: Account Secondary Category: Billing    Contact us

Q. Who handles the billing for my resold hosting accounts?

A. You provide billing to your own customers. We bill you for the domain and space, then you turn around and bill your customers whatever price you choose. If you need Automated billing, you may want to consider AccountLab +, which is licensed for our server, or one of the many commercial or shareware billing products, which you would have to license and install yourself.

Category: Reseller Secondary Category: Billing

Q. Why are some domain names "On Hold"?

A. Sometimes a domain name shows a status of "On Hold". Payment for the domain may not be current; the domain name may be involved in a trademark dispute, or it may be newly expired.

Category: Domains Secondary Category: Hold

Q. Why are there so many web hosts?

A. Hosting is an easy business to try, but not an easy one to remain in. Web hosts come and go rapidly. We've been around for a while.

Category: Hosting

Q. Why bother with a web site for my business?

A. People expect a professionally run business to have a web site these days.

Category: Site    more

Q. Why can't I register a domain that is already expired?

A. Domain names are held by the registrar for a period of time even after they have expired in case the original holder still wants to renew. This is a good thing if you forgot to renew because we can still get your domain back if you registered with us.

Category: Domains Secondary Category: Expired

Q. Why do I need to register a domain name?

A. Most Internet providers do offer you a directory on their own domain that would look like this: www.providerdomain.com/~yourname. In addition to having to explain the little squiggle mark (~ which is called a tilde) to your less net savvy customers, this can prove cumbersome on business cards and letterheads, plus it does not reflect the unique nature of your business or homepage. Moreover, it all has to be changed if you switch to another host, which is very awkward and expensive.

Category: Domains Secondary Category: Registration

Q. Why do you ask payment for a whole year/six months/three months on some accounts?

A. It's cheaper and easier for us, and you therefore pay less. Monthly payments cost us both more in credit card processing fees. We do offer a monthly option for the low cost accounts, but we have to charge a little more to cover the extra costs to us.

Category: Account Secondary Category: Contract

Q. Why do you offer more than one domain registration service?

A. The domain selections available from our registration companies are not the same, and neither are the services. You have to decide whether you want good domain tools (say, for one domain) at a rock bottom price, or high-class tools (for a domain portfolio) for a little more.

Category: Domains Secondary Category: Registration

Q. Why do you restrict site content?

A. This is a limited access server. There are kinds of business we don't accept. Adult sites, spammers, etc. are not welcome and should go elsewhere.

Category: Content Secondary Category: Restriction    more

Q. Why does FrontPage start the Web Publishing Wizard when I try to publish?

A. Cancel the operation and reinstall the FP extensions. They have been damaged.

Category: FrontPage Secondary Category: Wizard

Q. Why don't you guarantee 100% uptime?

A. No host can provide 100% uptime. Even the biggest and best multi-million dollar sites go down from time to time due to various unforeseen circumstances. The best you can find is an uptime guarantee, where the host offers refunds or plan extensions for downtime. That's what we do.

Category: Hosting Secondary Category: Uptime    more

Q. Why don't you offer live support?

A. We're a small company, and have other enterprises, as well as other interests. We can answer support requests within 24 hours except on Sundays. If you need immediate answers to your questions, and cannot wait, you'll have to host elsewhere. Check before you do, however, because many companies that have a "live support" icon on their sites do not actually monitor it very often.

Category: Hosting Secondary Category: Support

Q. Why don't you use the most cutting-edge versions of your software?

A. We run the most current stable versions of the server software. Sometimes it can be years between the introduction of a new version and when it achieves stability.

Category: Hosting Secondary Category: Software

Q. Why is my disk usage more than the size of my web files?

A. In addition to your own web files other files share your account, such as mail boxes, usage statistics and logs.

Category: Hosting Secondary Category: Quota

Notes: FrontPage consumes a lot of extra space.

Q. Why is my FrontPage index renamed on the server when I publish?

A. The "Default Document" of your web site is automatically renamed by the server to what is required by the configuration of the server.

Category: FrontPage Secondary Category: Renaming

e.g. If you've named the main page "default.shtml", it may be renamed "index.html" by FP.

Q. Why should I host with you rather than some other company?

A. We are personal, responsive, and have fast well-connected servers. We do not oversell space or crowd our servers. We allow customers to start small and grow. Check the "How can we Help?" item on the main menu.

Category: Hosting Secondary Category: Information    more

Q. Why was my transfer request declined?

A. Transfers are declined if you do not authorize the eMail sent to your domain's Administrative Contact. If, for whatever reason, you do not have access to the eMail address listed as the Administrative Contact on your domain, you will have to contact your current registrar directly to authorize the release of your domain. They may also be declined if the domain is "locked" at the current registrar. Contact the registrar or reseller with whom you have the domain and get it unlocked. You may also need a transfer authorization "key" from them.

Category: Domains Secondary Category: Transfer

Q. Why won't my cron job run?

A. Check your command expression, use the full path to the command.

Category: Site Secondary Category: Cron

Q. Will bandwidth prices fall soon?

A. Bandwidth prices gradually decrease, and we occasionally increase the account limits for no additional charge.

Category: Account Secondary Category: Bandwidth

Q. Will I be able to send and receive e-mail through my new server?

A. Yes! You will be able to send and receive e-mail through our servers. In technical terms, we provide both POP3 and SMTP capabilities.

Category: eMail Secondary Category: Transmit

e.g.    more

Q. Will I be able to setup a shopping cart on my website?

A. All our standard hosting plans include the ability to install a shopping cart.

Category: Software Secondary Category: Shopping Cart

Q. Will I have access to my raw log files?

A. Yes. You can access them or download them from your control panel.

Category: Logs Secondary Category: Access

Q. Will I have forced advertising on my site like I do on Geocities, etc.?

A. No. We do not force any kinds of ads on your site. In fact you can put up your own ads if you like.

Category: Content Secondary Category: Advertising

Q. Will you let me see a demo of the account control panel?

A. Certainly. The demo page is not "live" but it has pictures of various themes for the control panel.

Category: ControlPanel Secondary Category: Demo    more

Q. With whom are the domains actually registered? You're not an ICANN registrar are you?

A. We are ETP (top level; best price) resellers for Enom, the fastest growing registrar in the business. They offer the best domain tools and do most of their business through resellers, to whom they offer very good wholesale prices, enabling us to offer domains at excellent retail prices.

Category: Domains Secondary Category: Registration

Q. Won't my site be down if I change my web hosting provider?

A. No, your site will not be down, not even for one second, if you are careful. You upload your site to our servers and create all the necessary files and folders first. Then you change the nameservers at your registrar. As the new information propagates over 72 hours, some people will be viewing your site with the previous hosting company, and some will be viewing your site on the new server. However, after about 72 hours, most everyone in the world will have access to your site on our server and you will have switched over, not missing a minute of uptime. You may end up having to read your eMail at two different locations for a brief time, but you shouldn't lose any.

Category: Hosting Secondary Category: Transfer

Q. Won't my website be slow if I don't have a dedicated server and connections?

A. Not if you choose the right web hosting provider. A serious web hosting provider will not allow websites that hog bandwidth to share with other websites. We ensure that our web hosting service is fast, reliable and comes with responsive support.

Category: Hosting Secondary Category: Dedicated

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