WebNameHost--The Big FAQ

This searchable FAQ has a large number of questions and answers on domains, hosting, web sites, eMail and related topics. This material has been collected through many years of web experience. Some are common questions appearing in a similar form on many host sites. Many are unique to this database. Use the Contact Page to advise of corrections, additional questions or answers we have missed.

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Q. Do I get a control panel?

A. Every account has a control panel called CPanel. You can use it to set up users, manage files, create mail accounts, create forwards, set up mailing lists, etc. Resellers get another control panel called WHM (Web Host Manager.)

Category: ControlPanel Secondary Category: cPanel    more


Q. Do I get a shell account with my site?

A. Not by default. Shell accounts are a security risk.

Category: SSH


Q. Do I have access to the clients' DNS records to edit them directly?

A. No by default. However, if you need this and are a long time reseller, we can enable this functionality.

Category: Reseller Secondary Category: DNS


Q. Do I have full access to a CGI-BIN?

A. Yes. We supply the means to install and access some scripts, such as counters, a guestbook, clock, bulletin boards, etc. However, you can incorporate other legal scripts into your site as you wish, so long as you don't violate our use policies.

Category: CGI Secondary Category: Access


Q. Do I have to tell my customers Iím a reseller?

A. No, you don't have to tell your customers you are a reseller. If they ask the question you can legitimately say you have a partnership agreement with us to share the server.

Category: Reseller Secondary Category: Clients


Q. Do I need to pay attention to my domain registration's expiration date and ensure it is kept current?

A. Yes. It is your responsibility to verify that the registration of your domain name is complete. And, when the domain name registration comes up for renewal, good registrars (including our sister companies) will eMail the registered contact on your domain to remind that contact it will soon expire. If you do not keep your domain name's registration current, then the domain registration will expire and the domain would then become available for others to register. It is your responsibility to be certain that you keep your domain name registered.

Category: Domains Secondary Category: Renew


Q. Do I use your name servers or the ones of the server?

A. You use the nameservers of the server, ns1.namexerver.net and ns2.namexerver.net. However, if you think it important to have your own nameservers to identify your business, we can arrange this too. Just ask.

Category: Reseller Secondary Category: Nameservers


Q. Do you accept international orders?

A. We are Canadian, and our server is in the U.S. That's already international. We welcome clients from all over the world and can host any top level domain, including .com .ca .us .ru, .uk, .to etc.

Category: Hosting Secondary Category: International


Q. Do you allow cron jobs?

A. Yes. Within reason, you can set up your own CRON jobs to run in the background.

Category: Site Secondary Category: Cron


Q. Do you allow customers to compile C programs for their sites.

A. No, access to compilers is turned off for security reasons.

Category: Software Secondary Category: Languages


Q. Do you allow FTP Anonymous access?

A. Anonymous access is turned off. If you want a user to be able to put files on your server or get them from the server, you have to create an FTP account and give out a user name and password. Do this only for people you trust.

Category: FTP Secondary Category: Anonymous


Q. Do you allow the use of FrontPage?

A. Yes, we support the FrontPage server extensions and the ability for you to publish and maintain your site using FrontPage. However, we do not recommend this method. It is a stopgap solution for beginners and small sites. Eventually you need a more professional site and at least use a more professional publishing method if not learn html yourself.

Category: FrontPage Secondary Category: Support


Q. Do you backup my site?

A. All server data is backed up daily, weekly, and monthly. We will try, but we do not guarantee we can restore your site. You have to take responsibility for maintaining the original of your site on your own computer and backing it up yourself, like everybody else. We are not your mother.

Category: Site Secondary Category: Backup    more


Q. Do you collect private information from your customers?

A. Only enough to identify you and your account (name, address, phone, eMail). Since we use payment centres, we do not collect or store credit card information. We also publish an extensive privacy policy on our site. No one else ever gets your information.

Category: Account Secondary Category: Privacy    more


Q. Do you contact my clients?

A. We have no records of your client's details and we will not contact them. You are the account holder and we will always contact you directly. If we receive an e-mail from your client we will decline to reveal whether or not you are a reseller of our services.

Category: Reseller Secondary Category: Clients


Q. Do you give me anything for bringing in customers?

A. If you refer a customer who signs up for a plan, you get a free month added to your hosting. Several customers have taken advantage of this.

Category: Account Secondary Category: Discounts


Q. Do you have a page of links to information on hosting and site creation?

A. We certainly do. Look for links in the documentation menu.

Category: Site Secondary Category: Links    more


Q. Do You have a page of links to information on the network, such as traceroute tools, whois, and other lookups?

A. We certainly do. Look for tools in the documentation menu.

Category: Hosting Secondary Category: Network    more


Q. Do you have FTP?

A. Yes. This is the standard file protocol transfer method for getting files to your site, and most web editors use it.

Category: FTP    more


Q. Do you have in-depth control panel documentation?

A. We have detailed information on this site, and you can also access the cPanel documentation from your control panel.

Category: ControlPanel Secondary Category: Documentation    more


Q. Do you host Adult sites, warez sites or sites containing illegal material?

A. NO. No exceptions. If you violate this policy, your account will be terminated with no refund.

Category: Content Secondary Category: Adult    more


Q. Do you host authors who write erotica?

A. No. You'll have to find another host.

Category: Content Secondary Category: Erotica    more


Q. Do you host domains other than .com, .org, and .net?

A. No matter what your top level domain is, we can host it. If it uses an extension other than the ones our sister company registers, you have to buy and manage it elsewhere, but we can host it. We especially encourage .ca sites.

Category: Hosting Secondary Category: Domains


Q. Do you let me use Telnet?

A. No. It is not necessary and is a security risk for all my customers. You wouldn't want them using it on the server containing your files.

Category: Software Secondary Category: Telnet


Q. Do you limit your low-end customers to only a few features of the control panel?

A. All customers have complete access to all control panel features.

Category: ControlPanel    more


Q. Do you offer a discount on two or more plans?

A. Yes, we do. In general, if you want two plans of a particular size, you pay for one at the next level, which is a significant discount. Otherwise, we can work out a package for you. It will always be much less than the cost of two completely independent accounts.

Category: Account Secondary Category: Discounts    more


Q. Do you offer a money back guarantee?

A. Yes. If for any reason during the first 30 days, you are not completely satisfied, we will cancel your account and refund all your money. After that, if you cancel during the year, we will refund you on a pro-rated monthly basis by cheque.

Category: Hosting Secondary Category: Guarantee    more


Q. Do you offer any ready to run cgi-scripts?

A. Yes, we offer several ready to run scripts with our hosting plans. These scripts include FormMail, Counters, Guestbook, and many others. Some are installed by cPanel, others by Fantastico. However, we only support the installation process, and customers have to take responsibility for suitability and for upgrades. Moreover, if we upgrade our software and this breaks a script you installed, you'll need to contact the script's maker, not us.

Category: CGI Secondary Category: scripts


Q. Do you offer connection services?

A. No, nor do we recommend an ISP for net connection. Many people use the phone or cable company. Check locally, as costs and quality vary greatly from city to city.

Category: Site Secondary Category: ISP

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Q. Do you offer credit facilities?

A. Not directly, as we are not selling financial instruments. All products must be paid for at the time of purchase through one of our payment providers.

Category: Account Secondary Category: Payment


Q. Do you offer deluxe options such as extra skins?

A. We do, and there is no charge for any of the optional skins that come with cPanel or for RVSkin or Universina. Just ask.

Category: ControlPanel Secondary Category: Skins    more


Q. Do you offer different skins I can use?

A. Yes, using WHM you can choose from any control panel skins we have installed or use your own skin to match your site's design.

Category: Reseller Secondary Category: Skins


Q. Do you offer POP eMail accounts?

A. Yes, a minimum of 5 POP eMail accounts come with your plan.

Category: eMail Secondary Category: POP    more


Q. Do you offer tech support?

A. Yes. Use the contact form on this site or send a message to rsutc@arjay.org if this server is down.

Category: Account Secondary Category: Support    Contact us


Q. Do you offer the Fantastico script installer?

A. Yes, Fantastico is available on all accounts. You must take full responsibility for the suitability and support for all scripts you install on your site, however. We only support the installer.

Category: ControlPanel Secondary Category: Fantastico    more


Q. Do you place advertisements on my page?

A. Absolutely not. We will never place any pop ads, banners, etc. on your website.

Category: Site Secondary Category: Advertising


Q. Do you provide a dedicated or static IP address with my hosting account?

A. Not by default; our hosting is name-based, meaning your site is located by its name rather than by an address. However, if you need to have a unique IP address for a specific purpose, contact us and explain. We can supply an IP number for a small fee.

Category: IP Secondary Category: Static    Contact us


Q. Do you provide any database solutions?

A. We support MySql, and all plans have some database space available. Keep track of what you install, however, as some scripts do use databases.

Category: Hosting Secondary Category: Databases


Q. Do you provide hosting free of charge to organizations?

A. Sometimes, if we have a specific interest in them. Usually, this does require a small ad for our services in return.

Category: Hosting Secondary Category: Free    Contact us


Q. Do you provide password protection to folders?

A. Yes. This is easily set up through your control panel, but may not be used if you are also using FrontPage.

Category: Security Secondary Category: Password


Q. Do you provide the means for me to promote and submit my domain to the search engines?

A. To some extent. Your control panel includes an option for assisting you with getting started with a few search engine submissions.

Category: SearchEngine Secondary Category: Promote


Q. Do you recommend the use of FrontPage to create web sites?

A. FP may be adequate for small sites and for beginners. We permit it, but neither have it ourselves, support it or recommend it. You should learn html and write your own site.

Category: FrontPage


Q. Do you recommend the use of online templates and other automatic web page generation tools to create web sites?

A. Templates and on-line site generators may be adequate for small sites and for beginners. We provide both but neither use them ourselves, support them or recommend them. A site created by a site generator may not be portable to another host if they do not have the same software installed. Purchased templates should be portable, and may work reasonably well, if you don't mind that many other people may have an almost identical site.

Category: Site Secondary Category: Creation


Q. Do you support a Macintosh?

A. Sure. Just use Fetch or Interarchy as your FTP program, or create your site with BBEdit. We use only Macs in our own web site creation work.

Category: Site Secondary Category: Macintosh Support


Q. Do you support CGI/Perl scripts?

A. Yes, every site comes with its own CGI-BIN to allow you to run your own Perl scripts.

Category: CGI Secondary Category: Perl


Q. Do you support even Windows for site creation and browsing?

A. You should be able to use editors, site creation tools, and FTP programs that are Windows based to manage your site, yes.

Category: Site Secondary Category: Windows Support


Q. Do you support JavaScript?

A. Certainly, though whether JavaScript scripts work correctly depends on your browser, not the server.

Category: Languages Secondary Category: JavaScript


Q. Do you support Microsoft ASP scripts?

A. We do not support Microsoft ASP scripts on our servers. However, we do support scripts written in PHP. PHP is a widely-used general-purpose scripting language that is well suited for Web development and can be simply embedded into html. It is open source software, and works well with MySQL, a high-quality DBMS for small to mid-sized databases. PHP offers advantages that add value to our clients' websites without the higher development costs of ASP, while supporting our concern for performance, server security, the security of our other customers and the security of your own site.

Category: Scripts Secondary Category: ASP


Q. Do you support mySQL?

A. Yes. We run the latest stable version of mySQL server.

Category: mySQL Secondary Category: Versions


Q. Do you support PHP/MySql scripts?

A. Yes, we have the latest stable versions of both on our server.

Category: Languages Secondary Category: PHP


Q. Do you support Python?

A. Yes, some of the server software is written in Python.

Category: Software Secondary Category: Languages


Q. Do you support third-level domains or subdomains?

A. We support third level domain names with any of our web hosting packages, such as "yournamename.ourdomain.com". We sell you hosting as a third-level domain off one of our own domains reserved for this purpose. Keep in mind however, that if you go this route, your domain name is not portable to another provider.

Category: Hosting Secondary Category: Domains


Q. Do you suspend my account if I exceed my bandwidth limit for the month.

A. This is done automatically by the server software, yes. However, if it appears that this is caused by a routine traffic increase, and not by some illicit site use, we will immediately re-enable your account. If you exceed your limit for more than one month you should upgrade.

Category: Account Secondary Category: Bandwidth


Q. Does e-mail or FTP count toward my bandwidth limit?

A. Yes. All FTP and incoming/outgoing e-mail traffic counts toward your total monthly bandwidth.

Category: Account Secondary Category: Bandwidth


Q. Does it make a difference what type of desktop computer I use?

A. No. Any kind of computer has software that allows you to develop web sites.

Category: Site Secondary Category: Development


Q. Does the web hosting include registration of my domain name?

A. No, it is a separate payment. We can register your domain name for you, but it is something that you pay for separately.

Category: Hosting Secondary Category: Domains



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