WebNameHost--The Big FAQ

This searchable FAQ has a large number of questions and answers on domains, hosting, web sites, eMail and related topics. This material has been collected through many years of web experience. Some are common questions appearing in a similar form on many host sites. Many are unique to this database. Use the Contact Page to advise of corrections, additional questions or answers we have missed.

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Results for Support:

Q. Do you allow the use of FrontPage?

A. Yes, we support the FrontPage server extensions and the ability for you to publish and maintain your site using FrontPage. However, we do not recommend this method. It is a stopgap solution for beginners and small sites. Eventually you need a more professional site and at least use a more professional publishing method if not learn html yourself.

Category: FrontPage Secondary Category: Support


Q. Do you offer tech support?

A. Yes. Use the contact form on this site or send a message to rsutc@arjay.org if this server is down.

Category: Account Secondary Category: Support    Contact us


Q. Do you support a Macintosh?

A. Sure. Just use Fetch or Interarchy as your FTP program, or create your site with BBEdit. We use only Macs in our own web site creation work.

Category: Site Secondary Category: Macintosh Support


Q. Do you support even Windows for site creation and browsing?

A. You should be able to use editors, site creation tools, and FTP programs that are Windows based to manage your site, yes.

Category: Site Secondary Category: Windows Support


Q. What if I do not want to handle the technical support phone calls for the hosting accounts that I resell?

A. The reseller price is for resellers that plan on handling their own technical support. For those that choose not to take technical support tickets, we recommend you simply refer customers to us as an affiliate. We will give you a month's extension on your own hosting for every customer who signs up from your reference.

Category: Reseller Secondary Category: Support


Q. What kind of support will you provide?

A. If you have a question or problem concerning your web site, the Internet, our servers, or our services, we are available. We provide the start up configuration, all the necessary documentation, and all the technical expertise.

Category: Account Secondary Category: Support


Q. Why don't you offer live support?

A. We're a small company, and have other enterprises, as well as other interests. We can answer support requests within 24 hours except on Sundays. If you need immediate answers to your questions, and cannot wait, you'll have to host elsewhere. Check before you do, however, because many companies that have a "live support" icon on their sites do not actually monitor it very often.

Category: Hosting Secondary Category: Support



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