WebNameHost--The Big FAQ

This searchable FAQ has a large number of questions and answers on domains, hosting, web sites, eMail and related topics. This material has been collected through many years of web experience. Some are common questions appearing in a similar form on many host sites. Many are unique to this database. Use the Contact Page to advise of corrections, additional questions or answers we have missed.

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Q. Are your servers monitored?

A. Yes, we monitor them 24 hours a day, 7 days a week.

Category: Site Secondary Category: Monitor


Q. Can I access my domain address with or without the "www"?

A. You may access your domain address with or without the "www" in front of the domain name.

Category: Site Secondary Category: Access


Q. Can I change the domain name that is listed on my hosting account?

A. Yes. Just ask, though not too often.

Category: Site Secondary Category: Domains


Q. Can I change the user name that is listed on my hosting account?

A. Yes. Just ask, though not too often.

Category: Site Secondary Category: UserName


Q. Can I create my site in my word processor and choose "save as html" or "save to web"?

A. This might work, but we very strongly discourage it. This is the worst possible way to create a web site. Word processors save terrible code, and it may only work in one browser.

Category: Site Secondary Category: Creation


Q. Can I host a porn site with you?

A. No. We do not permit pornography of any type on our servers. Such abuse will result in suspension or cancellation of your account without refund.

Category: Site Secondary Category: Adult    more


Q. Do you allow cron jobs?

A. Yes. Within reason, you can set up your own CRON jobs to run in the background.

Category: Site Secondary Category: Cron


Q. Do you backup my site?

A. All server data is backed up daily, weekly, and monthly. We will try, but we do not guarantee we can restore your site. You have to take responsibility for maintaining the original of your site on your own computer and backing it up yourself, like everybody else. We are not your mother.

Category: Site Secondary Category: Backup    more


Q. Do you have a page of links to information on hosting and site creation?

A. We certainly do. Look for links in the documentation menu.

Category: Site Secondary Category: Links    more


Q. Do you offer connection services?

A. No, nor do we recommend an ISP for net connection. Many people use the phone or cable company. Check locally, as costs and quality vary greatly from city to city.

Category: Site Secondary Category: ISP

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Notes:


Q. Do you place advertisements on my page?

A. Absolutely not. We will never place any pop ads, banners, etc. on your website.

Category: Site Secondary Category: Advertising


Q. Do you recommend the use of online templates and other automatic web page generation tools to create web sites?

A. Templates and on-line site generators may be adequate for small sites and for beginners. We provide both but neither use them ourselves, support them or recommend them. A site created by a site generator may not be portable to another host if they do not have the same software installed. Purchased templates should be portable, and may work reasonably well, if you don't mind that many other people may have an almost identical site.

Category: Site Secondary Category: Creation


Q. Do you support a Macintosh?

A. Sure. Just use Fetch or Interarchy as your FTP program, or create your site with BBEdit. We use only Macs in our own web site creation work.

Category: Site Secondary Category: Macintosh Support


Q. Do you support even Windows for site creation and browsing?

A. You should be able to use editors, site creation tools, and FTP programs that are Windows based to manage your site, yes.

Category: Site Secondary Category: Windows Support


Q. Does it make a difference what type of desktop computer I use?

A. No. Any kind of computer has software that allows you to develop web sites.

Category: Site Secondary Category: Development


Q. How can I create a backup?

A. This option in your control panel allows you to compress your directories and/or files located in your account. This is an excellent way to backup your own files. It will serve as double protection should anything ever go wrong with our backups. It can also serve as the means of transferring your site to another provider in the event that you become dissatisfied with us.

Category: Site Secondary Category: Backup    more


Q. How do I get an additional website added to my hosting account?

A. Your account may come with this capability, and you can set it up yourself. If not, upgrade to one that does, or to a multiple site plan.

Category: Hosting Secondary Category: Extra site    more


Q. How do I set up a cron job?

A. You do this from your control panel.

Category: Site Secondary Category: Cron


Q. How do I use Server Side Includes (SSI)?

A. Change the page extension to .shtml

Category: Site Secondary Category: SSI


Q. I don't have any experience in creating a site. Can you help me create my site?

A. We don't design any sites other than our own. You will need to use a web creation program yourself, a ready-made template, or hire a designer.

Category: Site Secondary Category: Creation


Q. I don't need many other resources, but I need quite a bit of disk space. Do you have large block plans.

A. We do have large block plans. Check them out under our list of plans. We will also customize a plan for you if you wish.

Category: Site Secondary Category: Large    more


Q. I want to get started right away, but my domain name hasn't gone live in the registry.

A. FTP or HTTP to your site's special address that we gave you in your welcome letter documentation ("serverName.com/~username") and sign on with your username and password. Be sure the FTP client is pointing into www (or public_html, which is the same folder).

Category: Site Secondary Category: Setup    more


Q. The default page still shows up even after I have uploaded my own index page.

A. You must delete the default index page we put there page before your index page will show up.

Category: Site Secondary Category: Default Page


Q. What are doorway pages?

A. A doorway page is a page that is optimized to rank well on the search engines. Each search engine has it's own unique ranking algorithms (formulas used to determine the relevancy of a page to a given search term). Since every engine's algorithms differ, it is almost impossible to design one page that ranks well in all or even most of the search engines. This is why doorway pages can be useful. A doorway page can be any page on your site or ione you create specifically for this purpose. A doorway page has no special look to it. It is simply an alternate entrance to your site that has the right words in the right frequencies, positions, and tags. The design of the page is important. A well designed doorway page blends into the rest of your site seamlessly. It has relevant content targeted toward the key term. Each doorway page's content should vary somewhat with the key term. Ideally the doorway page is not just a fluff page but rather an informative, eye catching, relevant page that describes your product or service. In fact, if it is too obviously only there to attract a specific search engine, that engine might realize what it is and ban your site.

Category: Site Secondary Category: Creation


Q. What are Meta Tags?

A. These are lines that go in the "head" part of your site code. Meta tags for your "title", "description", and "keywords" should always be included, and will help search engines index your site appropriately.

Category: Site Secondary Category: Meta Tag


Q. What are your nameservers?

A. The welcome message has these, and so does the documentation page.

Category: Site Secondary Category: Nameservers    more


Q. What browser should I develop my site for?

A. You should test to Firefox, Mozilla, Camino, or Safari. iCab, OmniWeb, and Opera should also be checked. Internet Explorer beyond version five is used by many people and you should check your site with it. However, you should never put in features that only work in one browser, as many people will not be able to see your site.

Category: Site Secondary Category: Development


Q. What browsers are supported by your software?

A. You should use Firefox, Mozilla, Camino, or Safari. iCab, OmniWeb, and Opera may also be good choices. Internet Explorer beyond version five will probably work on most sites but we do not recommend it as it fails to follow common standards and may break some sites.

Category: Site Secondary Category: Access


Q. What does "Add-on Domain" mean?

A. "Add-on Domain" means secondary domain parked on one of your subdomains of your current account. This secondary domain shows the contents of the subdomain, but appears like an independent website to the outside world. Not all of our accounts allow this.

Category: Site Secondary Category: Add-on    more


Q. What is the path to my html directory?

A. /home/username/public_html/ Replace username with the username you signed up with for your account. i.e. the one you use to access ftp and your control panel. You rarely need this path, as access is normally through your domain.

Category: Site Secondary Category: Path


Q. What operating systems are supported for viewing files and using my site?

A. Mac, Windows and Unix (Solaris and Linux).

Category: Site Secondary Category: Access


Q. What resources do I need to use your web hosting services?

A. If you are viewing this page, you have all that is required to take advantage of our services--a computer with the Internet connection, and a browser. An FTP program for putting files on your site is helpful, but even that can be done with the browser if you want.

Category: Site Secondary Category: Access


Q. Where should I put my files?

A. The files go in the "public_html" or "www" directory. (The latter is an alias for the first, so both are really the same place.) Never delete this directory.

Category: Site Secondary Category: File Location    more


Q. Why bother with a web site for my business?

A. People expect a professionally run business to have a web site these days.

Category: Site    more


Q. Why won't my cron job run?

A. Check your command expression, use the full path to the command.

Category: Site Secondary Category: Cron



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