WebNameHost--The Big FAQ

This searchable FAQ has a large number of questions and answers on domains, hosting, web sites, eMail and related topics. This material has been collected through many years of web experience. Some are common questions appearing in a similar form on many host sites. Many are unique to this database. Use the Contact Page to advise of corrections, additional questions or answers we have missed.

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Results for Domains:

Q. Are there any advantages to getting a domain name directly with the registry instead of paying less to register through you?

A. Only to them, because they charge more. We are top-level resellers (wholesalers), and can offer some of the best prices available because we get better prices from the registrar.

Category: Domains Secondary Category: Registrar


Q. Can I use a Canadian Provincial TLD like .bc.ca or .ab.ca with you?

A. Yes you can. However, we do not currently have the facilities to register such domains.

Category: Hosting Secondary Category: Domains


Q. Can I change the domain name that is listed on my hosting account?

A. Yes. Just ask, though not too often.

Category: Site Secondary Category: Domains


Q. Can I check domain name availability?

A. Yes. You can find out if the domain name you want is available using the domain page on our main menu. Or, when you complete our online hosting form, you can enter your domain choice(s) in the order form and we will check if the domain name you have chosen is available. This latter option requires manual intervention on our part and costs a few dollars more.

Category: Domains Secondary Category: Availability    more


Q. Can I keep my domain name when I change a host?

A. Normally, yes (and certainly if you decide to transfer away from us to another host--after all, you may well be back!) We recommend that you register your domain name with a separate registrar before getting a hosting plan (why we use two companies for the two purposes). Then, when you need to move to another host, you just need to buy the hosting, insert your files at the new host, point your domain's name servers to its nameservers, and you're done. If your old host registered the domain for you, check first to see if it was indeed registered in your name. If not, you'll need his or her permission to transfer it and re-register it in your name. This can get very sticky with fly-by-night hosts, but we will never hold your domain name hostage.

Category: Domains Secondary Category: Portability    more


Q. Can I register a domain name if I am not ready to sign up for hosting yet?

A. By all means register your domain name as soon as you know what you want, then go off and develop your site using that name. You can set up a hosting account later. Don't pay for services you aren't using.

Category: Domains Secondary Category: Registration    more


Q. Can I register a domain with you, but have the domain point somewhere other than your server?

A. Yes. We run registration and hosting independently, so you have full control of what services you buy at all times.

Category: Domains Secondary Category: Pointer


Q. Can I spell my domain name with upper or lower case characters, say on a business card?

A. Case is ignored in a domain name. Thus, MyBusiness.com is identical to mybusiness.com and may be easier to read.

Category: Domains Secondary Category: Validity


Q. Can I transfer an existing domain to your servers?

A. Yes, our registration services all have this capability for domains registered in most top level domains, and we can host any domain name, regardless of its top level designation. You have to adjust your nameservices at the registrar as well as put your files on our server.

Category: Domains Secondary Category: Transfer    more


Q. Can I use a .ca or other two-letter country domain name with your hosting service

A. Yes, we support all the standard domain name suffixes, including .ca, .uk, .us, .au, etc.

Category: Hosting Secondary Category: Domains


Q. Can you register/transfer a domain name for me?

A. Yes, but you had best handle that at one of our sister companies. If you really want us to handle it manually, we can, but have to charge a little more.

Category: Domains Secondary Category: Transfer    more


Q. Do I need to pay attention to my domain registration's expiration date and ensure it is kept current?

A. Yes. It is your responsibility to verify that the registration of your domain name is complete. And, when the domain name registration comes up for renewal, good registrars (including our sister companies) will eMail the registered contact on your domain to remind that contact it will soon expire. If you do not keep your domain name's registration current, then the domain registration will expire and the domain would then become available for others to register. It is your responsibility to be certain that you keep your domain name registered.

Category: Domains Secondary Category: Renew


Q. Do you host domains other than .com, .org, and .net?

A. No matter what your top level domain is, we can host it. If it uses an extension other than the ones our sister company registers, you have to buy and manage it elsewhere, but we can host it. We especially encourage .ca sites.

Category: Hosting Secondary Category: Domains


Q. Do you support third-level domains or subdomains?

A. We support third level domain names with any of our web hosting packages, such as "yournamename.ourdomain.com". We sell you hosting as a third-level domain off one of our own domains reserved for this purpose. Keep in mind however, that if you go this route, your domain name is not portable to another provider.

Category: Hosting Secondary Category: Domains


Q. Does the web hosting include registration of my domain name?

A. No, it is a separate payment. We can register your domain name for you, but it is something that you pay for separately.

Category: Hosting Secondary Category: Domains


Q. Help. I made a spelling mistake and registered the wrong domain name. Can you fix this?

A. Sorry, registration and re-registration fees are non-refundable. If we make a mistake, we have to swallow the cost. If you make it, you do.

Category: Domains Secondary Category: Registration


Q. How do I change the DNS or Contact Information for my domain name?

A. You may change the DNS information for your domain name by accessing the Domain Admin Panel at your registrar (probably one of our sister companies).

Category: Domains Secondary Category: DNS    more


Q. How do I choose a good domain name?

A. Choose a name that reflects the intent and purpose of your web site or business. Try to keep it short and snappy, and say it out loud, as if you were telling someone at a party to visit your web page. Some domain names may look good on paper, but are confusing when you try to send someone to it over the phone. Keep in mind the image that it conjures. Your domain name will be one of the ways people recognize or evaluate their choices of sites for their interests when they are using search engines. When facing a large number of choices, the snappiest domain sometimes grabs the most attention.

Category: Domains Secondary Category: Registration


Q. How do I get a domain name?

A. You can find out if the domain name you want is available here buy using a "whois" tool, or simply by attempting to register it. You will be told whether it is taken or not.

Category: Domains Secondary Category: Registration


Q. How do I renew my domain's registration?

A. Please visit the renewal page of your registrar to renew your domain name's registration. You can sign in to your domain or to your account, depending on which of our registration services you use.

Category: Domains Secondary Category: Renew    more


Q. How long can a domain name be?

A. A domain name can be up to 67 characters long -- including the 4 characters used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU). Do not type the "http://" or the "www." before your domain name when registering.

Category: Domains Secondary Category: Validity


Q. How long do transfers take?

A. It may take several days for a domain transfer to be finalized, as there are confirmations and checks to ensure no one steals a domain from the registree of record.

Category: Domains Secondary Category: Transfer    more


Q. How long does it take before my domain name is active?

A. It takes 24-72 hours before it is active.

Category: Domains Secondary Category: Activation


Q. How long does it take to register a domain name?

A. Once an available domain name is chosen and applied for, the confirmation is immediate but it may be 24-72 hours before it is available to your designated servers.

Category: Domains Secondary Category: Registration


Q. How much does it cost to transfer my domain?

A. Transfers cost the same as an initial purchase, and include another year of registration. This means that any remaining time you have left on your current registration will be transferred and one year will be added to your current expiry date. Avoid any registrar that charges an extra "transfer" fee.

Category: Domains Secondary Category: Transfer    more


Q. How will I be able to tell if my desired domain name is already taken?

A. Before registering a domain name you first have to do a "whois" search to see if your requested domain name is available. If the domain search request returns without a match, you will be able to register that domain name.

Category: Domains Secondary Category: Registration


Q. I already have a web site at www.yourdomain.com/~me. Can I point my domain at it?

A. Any registrar can do this. It is called URL Forwarding and you can set it up yourself at your domain registration service.

Category: Domains Secondary Category: Transfer


Q. I changed my mind about the domain name that I registered. Is it too late to change it?

A. Once you register a domain name, you cannot "un-register" it. If you find that the domain name you chose no longer suits your business or personal needs, you should register another domain name. The domain name you originally registered will continue to be registered to you until the end of the registration period. Registration and re-registration fees are non-refundable.

Category: Domains Secondary Category: Registration


Q. I changed my name servers with my registrar, but I can't see my site. Why?

A. DNS changes take 24 to 72 hours to be visible from the rest of internet. You can upload your site to our server using the server name and your user name, per your welcome message and our documentation page, then and wait for a DNS update.

Category: Domains Secondary Category: Nameservers


Q. I got a letter in the mail asking me to renew my domain name. Should I do this?

A. Take a close look at that letter. It's not from one of our subsidiaries, but from someone else. We don't use paper mail for renewals. It may look like an invoice, but itís a clever solicitation to get you to switch registrars for a much higher price.

Category: Domains Secondary Category: Renew


Q. I tried to register a domain, and it didn't work. Now the system says it's not available.

A. This may be temporary while the system clears. If the problem persists for a few days, someone else got the domain. Sorry.

Category: Domains Secondary Category: Registration


Q. If I buy a domain name with my hosting, do you handle the entire domain registration process?

A. Yes. In that case, once your account is paid we handle the entire domain registration process. You still own the domain, however, and can transfer it elsewhere if you wish. We do charge slightly more for this service, however.

Category: Domains Secondary Category: Registration


Q. Once I have a domain name secured, how long may I use it?

A. If there are no trademark disputes, your domain name will be yours for as long as you maintain the yearly registration fees. The longest you can have it reserved at any one time is ten years out.

Category: Domains Secondary Category: Term


Q. What are my domain name options?

A. We can host any domain name you own. This includes .com, .net, .org, etc., or any (2-letter) country code domain (e.g.: .au, .ca, .us, .uk, .de, etc.).

Category: Domains Secondary Category: Options


Q. What are the valid characters for a domain name?

A. The only valid characters for a domain name are letters, numbers and a hyphen "-". Other special characters like the underscore "_" or an exclamation mark "!" are NOT permitted.

Category: Domains Secondary Category: Validity

e.g. your name.com (incorrect - no spaces allowed) your-name.com (correct - hyphen allowed)


Q. What does it cost to register a domain name?

A. That depends on the top level domain. If it is one of the common ones like .com or .net, under $10 at one of our domain registration subsidiaries. Country domains like .ca cost more, depending on the country.

Category: Domains Secondary Category: Registration    more


Q. What happens if my transfer is declined?

A. If for whatever reason we are unable to transfer your domain, your transaction will be reversed and your money refunded. This is automatic.

Category: Domains Secondary Category: Transfer


Q. What if my desired name is the same as a trademarked name?

A. Generally, if you've registered the name in good faith, if it's not a name belonging to an internationally known company, and you can show that you have a legitimate reason to use that name then you will likely to be able to keep that name. Of course if you try to register something like ibm or cpr, you will lose the name to its rightful owner without compensation. Too bad. You tried fraud and got caught.

Category: Domains Secondary Category: Trademark


Q. What is a domain name?

A. A domain name tells people (and the computers they use) how to find your homepage on the Internet. Each domain name is assigned to a numerical IP address by your host provider. People remember names better than numbers, so the domain name, e.g.. www.yourname.com, is automatically translated by the registry into the numerical address of the actual server.

Category: Domains Secondary Category: Registration


Q. What is a domain name?

A. A domain name is a two-part Web address unique to your specific website, for instance, YourBizName.com. While the first part is who you are, the second part, "com", stands for "commercial" and is the "top-level" domain in which your specific name is registered.

Category: Domains


Q. What is a Virtual Domain?

A. A virtual domain is an ordinary domain that is pointed to a server like ours, where it shares web space with many other domains, rather than having a server all to itself.

Category: Domains Secondary Category: Virtual


Q. What is DNS?

A. DNS stands for Domain Name Service. Each domain is assigned a unique numeric address and DNS servers takes care of locating and routing information to the domains so that the world can find you. If you already have a website or have found an site to host your website, you should use your host's DNS servers when registering your domain name. If you host with us, your nameservers are in the welcome message, and if you buy both the domain and the hosting from us, we will enter them for you.

Category: Domains Secondary Category: DNS    more


Q. What is domain parking?

A. Parking allows you to use our DNS (domain name service) server to hold your domain name until you are ready to use it. If you do not have an ISP or are not planning to use your domain name yet, you can park your domain with us. Simply leave the DNS information unchanged from our defaults.

Category: Domains Secondary Category: Parking


Q. What is domain propagation?

A. When a visitor types your domain name into their Web browser, their request is referred to a nameserver that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when a new domain name is added, nameservers around the world must be notified of the change. This process is referred to as propagation. Propagation normally requires 24-72 hours. During this period, if you are transferring your domain, some nameservers will refer to the old location of your site and some to the new location. Therefore, a visitor accessing your site may be directed to either the old or new location. It is usually best to keep your previous hosting account active until your transfer is verified as having taken place.

Category: Domains Secondary Category: Propagation


Q. What is the different between a parked domain and an Add-on Domain?

A. A parked domain shows the contents of the site it is parked on (to). An add-on domain shows the contents of a subdomain, but as though it were an independent web site. The difference is what appears in users' browser bar.

Category: Domains Secondary Category: Parking    more


Q. Why are some domain names "On Hold"?

A. Sometimes a domain name shows a status of "On Hold". Payment for the domain may not be current; the domain name may be involved in a trademark dispute, or it may be newly expired.

Category: Domains Secondary Category: Hold


Q. Why can't I register a domain that is already expired?

A. Domain names are held by the registrar for a period of time even after they have expired in case the original holder still wants to renew. This is a good thing if you forgot to renew because we can still get your domain back if you registered with us.

Category: Domains Secondary Category: Expired


Q. Why do I need to register a domain name?

A. Most Internet providers do offer you a directory on their own domain that would look like this: www.providerdomain.com/~yourname. In addition to having to explain the little squiggle mark (~ which is called a tilde) to your less net savvy customers, this can prove cumbersome on business cards and letterheads, plus it does not reflect the unique nature of your business or homepage. Moreover, it all has to be changed if you switch to another host, which is very awkward and expensive.

Category: Domains Secondary Category: Registration


Q. Why do you offer more than one domain registration service?

A. The domain selections available from our registration companies are not the same, and neither are the services. You have to decide whether you want good domain tools (say, for one domain) at a rock bottom price, or high-class tools (for a domain portfolio) for a little more.

Category: Domains Secondary Category: Registration


Q. Why was my transfer request declined?

A. Transfers are declined if you do not authorize the eMail sent to your domain's Administrative Contact. If, for whatever reason, you do not have access to the eMail address listed as the Administrative Contact on your domain, you will have to contact your current registrar directly to authorize the release of your domain. They may also be declined if the domain is "locked" at the current registrar. Contact the registrar or reseller with whom you have the domain and get it unlocked. You may also need a transfer authorization "key" from them.

Category: Domains Secondary Category: Transfer


Q. With whom are the domains actually registered? You're not an ICANN registrar are you?

A. We are ETP (top level; best price) resellers for Enom, the fastest growing registrar in the business. They offer the best domain tools and do most of their business through resellers, to whom they offer very good wholesale prices, enabling us to offer domains at excellent retail prices.

Category: Domains Secondary Category: Registration



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